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Features: Operating Modes

Features: Operating modes help manage calls more efficiently by routing them based on predefined settings. Authorized users can adjust these modes to reduce wait times for clients. Operating modes are used by mode-based forwarding for the Auto Attendant, Call Queue, and Hunt Group features.

Viewing these read-only organization settings requires a full, read-only, or location administrator auth token with a scope of spark-admin:telephony_config_read.

Modifying these organization settings requires a full, or location administrator auth token with a scope of spark-admin:telephony_config_write.

A partner administrator can retrieve, or change settings in a customer's organization using the optional orgId query parameter.

Method
Description
GEThttps://webexapis.com/v1/telephony/config/operatingModes
Read the List of Operating Modes.
https://webexapis.com/v1/telephony/config/operatingModes
GETRead the List of Operating Modes.
GEThttps://webexapis.com/v1/telephony/config/operatingModes/{modeId}
Get Details for an Operating Mode.
https://webexapis.com/v1/telephony/config/operatingModes/{modeId}
GETGet Details for an Operating Mode.
POSThttps://webexapis.com/v1/telephony/config/operatingModes/
Create an Operating Mode.
https://webexapis.com/v1/telephony/config/operatingModes/
POSTCreate an Operating Mode.
PUThttps://webexapis.com/v1/telephony/config/operatingModes/{modeId}
Modify an Operating Mode.
https://webexapis.com/v1/telephony/config/operatingModes/{modeId}
PUTModify an Operating Mode.
DELETEhttps://webexapis.com/v1/telephony/config/operatingModes/{modeId}
Delete an Operating Mode.
https://webexapis.com/v1/telephony/config/operatingModes/{modeId}
DELETEDelete an Operating Mode.
GEThttps://webexapis.com/v1/telephony/config/operatingModes/{modeId}/holidays/{holidayId}
Get details for an Operating Mode Holiday.
https://webexapis.com/v1/telephony/config/operatingModes/{modeId}/holidays/{holidayId}
GETGet details for an Operating Mode Holiday.
POSThttps://webexapis.com/v1/telephony/config/operatingModes/{modeId}/holidays
Create an Operating Mode Holiday.
https://webexapis.com/v1/telephony/config/operatingModes/{modeId}/holidays
POSTCreate an Operating Mode Holiday.
PUThttps://webexapis.com/v1/telephony/config/operatingModes/{modeId}/holidays/{holidayId}
Modify an Operating Mode Holiday.
https://webexapis.com/v1/telephony/config/operatingModes/{modeId}/holidays/{holidayId}
PUTModify an Operating Mode Holiday.
DELETEhttps://webexapis.com/v1/telephony/config/operatingModes/{modeId}/holidays/{holidayId}
Delete an Operating Mode Holiday.
https://webexapis.com/v1/telephony/config/operatingModes/{modeId}/holidays/{holidayId}
DELETEDelete an Operating Mode Holiday.
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/operatingModes/availableOperatingModes
Retrieve the List of Available Operating Modes in a Location.
https://webexapis.com/v1/telephony/config/locations/{locationId}/operatingModes/availableOperatingModes
GETRetrieve the List of Available Operating Modes in a Location.

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