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GETRead the List of Call Queues
POSTCreate a Call Queue
DELETEDelete a Call Queue
GETGet Details for a Call Queue
PUTUpdate a Call Queue
GETRead the List of Call Queue Announcement Files
DELETEDelete a Call Queue Announcement File
GETGet Call Forwarding Settings for a Call Queue
PUTUpdate Call Forwarding Settings for a Call Queue
POSTCreate a Selective Call Forwarding Rule for a Call Queue
GETGet Selective Call Forwarding Rule for a Call Queue
PUTUpdate a Selective Call Forwarding Rule for a Call Queue
DELETEDelete a Selective Call Forwarding Rule for a Call Queue
GETGet Details for a Call Queue Holiday Service
PUTUpdate a Call Queue Holiday Service
GETGet Details for a Call Queue Night Service
PUTUpdate a Call Queue Night Service
GETGet Details for a Call Queue Forced Forward
PUTUpdate a Call Queue Forced Forward service
GETGet Details for a Call Queue Stranded Calls
PUTUpdate a Call Queue Stranded Calls service
Features: Call RecordingFeatures: Hunt GroupFeatures: Paging GroupFeatures: Receptionist ClientLocation Call SettingsLocation Call Settings: Call HandlingLocation Call Settings: SchedulesLocation Call Settings: VoicemailLocationsNumbersPeopleRecording ReportReportsReports: Detailed Call HistoryUser Call SettingsVirtual Line Call SettingsWholesale Billing ReportsWholesale ProvisioningWorkspace Call SettingsWorkspaces
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Admin Audit EventsAttachment ActionsAuthorizationsBroadWorks Billing ReportsBroadWorks EnterprisesBroadWorks SubscribersBroadWorks WorkspacesCall ControlsCall RoutingCalling Service SettingsDevice Call SettingsDevice ConfigurationsDevicesEventsFeatures: Announcement RepositoryFeatures: Auto AttendantFeatures: Call ParkFeatures: Call PickupFeatures: Call Queue
GETRead the List of Call Queues
POSTCreate a Call Queue
DELETEDelete a Call Queue
GETGet Details for a Call Queue
PUTUpdate a Call Queue
GETRead the List of Call Queue Announcement Files
DELETEDelete a Call Queue Announcement File
GETGet Call Forwarding Settings for a Call Queue
PUTUpdate Call Forwarding Settings for a Call Queue
POSTCreate a Selective Call Forwarding Rule for a Call Queue
GETGet Selective Call Forwarding Rule for a Call Queue
PUTUpdate a Selective Call Forwarding Rule for a Call Queue
DELETEDelete a Selective Call Forwarding Rule for a Call Queue
GETGet Details for a Call Queue Holiday Service
PUTUpdate a Call Queue Holiday Service
GETGet Details for a Call Queue Night Service
PUTUpdate a Call Queue Night Service
GETGet Details for a Call Queue Forced Forward
PUTUpdate a Call Queue Forced Forward service
GETGet Details for a Call Queue Stranded Calls
PUTUpdate a Call Queue Stranded Calls service
Features: Call RecordingFeatures: Hunt GroupFeatures: Paging GroupFeatures: Receptionist ClientGroupsHistorical AnalyticsHybrid ClustersHybrid ConnectorsLicensesLocation Call SettingsLocation Call Settings: Call HandlingLocation Call Settings: SchedulesLocation Call Settings: VoicemailLocationsMeeting ChatsMeeting Closed CaptionsMeeting InviteesMeeting MessagesMeeting ParticipantsMeeting PollsMeeting PreferencesMeeting Q and AMeeting QualitiesMeeting TranscriptsMeetingsMeetings Summary ReportMembershipsMessagesNumbersOrganization ContactsOrganizationsPartner ManagementPartner TagsPeopleRecording ReportRecordingsReport TemplatesReportsReports: Detailed Call HistoryResource Group MembershipsResource GroupsRolesRoom TabsRoomsSecurity Audit EventsSession TypesSiteSpace ClassificationsTeam MembershipsTeamsTracking CodesUCM ProfileUser Call SettingsVideo MeshVirtual Line Call SettingsWebhooksWholesale Billing ReportsWholesale ProvisioningWorkspace Call SettingsWorkspace LocationsWorkspace MetricsWorkspace PersonalizationWorkspacesxAPI
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Features: Call Queue

Not supported for Webex for Government (FedRAMP)

Features: Call Queue supports reading and writing of Webex Calling Call Queue settings for a specific organization.

Viewing these read-only organization settings requires a full or read-only administrator auth token with a scope of spark-admin:telephony_config_read.

Modifying these organization settings requires a full administrator auth token with a scope of spark-admin:telephony_config_write.

A partner administrator can retrieve or change settings in a customer's organization using the optional orgId query parameter.

Method
Description
GEThttps://webexapis.com/v1/telephony/config/queues
Read the List of Call Queues
https://webexapis.com/v1/telephony/config/queues
GETRead the List of Call Queues
POSThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues
Create a Call Queue
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues
POSTCreate a Call Queue
DELETEhttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
Delete a Call Queue
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
DELETEDelete a Call Queue
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
Get Details for a Call Queue
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
GETGet Details for a Call Queue
PUThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
Update a Call Queue
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}
PUTUpdate a Call Queue
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/announcements
Read the List of Call Queue Announcement Files
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/announcements
GETRead the List of Call Queue Announcement Files
DELETEhttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/announcements/{fileName}
Delete a Call Queue Announcement File
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/announcements/{fileName}
DELETEDelete a Call Queue Announcement File
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding
Get Call Forwarding Settings for a Call Queue
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding
GETGet Call Forwarding Settings for a Call Queue
PUThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding
Update Call Forwarding Settings for a Call Queue
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding
PUTUpdate Call Forwarding Settings for a Call Queue
POSThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules
Create a Selective Call Forwarding Rule for a Call Queue
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules
POSTCreate a Selective Call Forwarding Rule for a Call Queue
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
Get Selective Call Forwarding Rule for a Call Queue
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
GETGet Selective Call Forwarding Rule for a Call Queue
PUThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
Update a Selective Call Forwarding Rule for a Call Queue
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
PUTUpdate a Selective Call Forwarding Rule for a Call Queue
DELETEhttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
Delete a Selective Call Forwarding Rule for a Call Queue
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/callForwarding/selectiveRules/{ruleId}
DELETEDelete a Selective Call Forwarding Rule for a Call Queue
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/holidayService
Get Details for a Call Queue Holiday Service
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/holidayService
GETGet Details for a Call Queue Holiday Service
PUThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/holidayService
Update a Call Queue Holiday Service
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/holidayService
PUTUpdate a Call Queue Holiday Service
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/nightService
Get Details for a Call Queue Night Service
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/nightService
GETGet Details for a Call Queue Night Service
PUThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/nightService
Update a Call Queue Night Service
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/nightService
PUTUpdate a Call Queue Night Service
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/forcedForward
Get Details for a Call Queue Forced Forward
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/forcedForward
GETGet Details for a Call Queue Forced Forward
PUThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/forcedForward
Update a Call Queue Forced Forward service
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/forcedForward
PUTUpdate a Call Queue Forced Forward service
GEThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/strandedCalls
Get Details for a Call Queue Stranded Calls
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/strandedCalls
GETGet Details for a Call Queue Stranded Calls
PUThttps://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/strandedCalls
Update a Call Queue Stranded Calls service
https://webexapis.com/v1/telephony/config/locations/{locationId}/queues/{queueId}/strandedCalls
PUTUpdate a Call Queue Stranded Calls service

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