Topic Analytics is a compiler for customer intent — a streaming pipeline that takes the messy, unstructured source code of human conversation and emits structured, typed, queryable signals that a BI system can actually reason about.

Cisco Live 2026 lands in Las Vegas May 31-June 4 at Mandalay Bay Convention Center. Explore the Webex developer sessions, workshops, and contact center deep dives, then register or add these sessions to your schedule before seats fill up.

In this post, we walk through a small proof-of-concept: a bot-backed service that opens a room tab in Webex’s embedded browser that (through xAPI), serves a simple web UI, and drives "Camera Ramp" on the far-end device to remotely move the camera in a specified direction.

The official Webex Postman Collection is now generally available, and we've launched a new public repository containing complete OpenAPI specifications for all Webex APIs. Whether you're testing in Postman, generating client SDKs, or building custom tooling, these resources make working with Webex APIs faster and more reliable.

In this post, we will walk through a small Agent Desktop widget for Webex Contact Center that displays queued voice calls and uses the Get Tasks and Assign Task APIs, so an agent can cherry-pick a call.

Building a production integration with Webex shouldn't require months of archaeology through API docs. Playbooks are open-source implementation guides that get you from zero to a working integration in hours — not weeks.