Learn how to get started building a custom desktop with the Agents APIs in this edition of The A-Z of Webex Contact Center APIs: Agents.

Both Cisco internal and external Webex organization full administrator users depend on the Webex Application Transfer portal for secure app transfer operations. However, some common questions persist. This blog post will address those frequent queries and offer a brief introduction to the portal.

Service Apps are a type of Webex “machine account” that enables administrative permission to use Webex REST APIs on behalf of an organization. In this blog post, we introduce a new webhook that is triggered when a Service App is authorized or deauthorized by a Webex administrator.

Setup a complete guest-to-guest application from scratch without any coding knowledge required.

Dive into Webex Connect, an enterprise-grade CPaaS platform for automating digital interactions. Learn how to create, test, and troubleshoot your first flow in the Flow Builder.

Explore how to integrate the Webex Contact Center Desktop JavaScript SDK into your custom widgets. Learn to manage agent states, handle interactions, and enhance your contact center solutions with real-time data and event handling. Perfect for developers looking to build robust and interactive web-based applications within the Agent and Supervisor Desktop.