Webex for Developers Newsletter – August 2025
August 18, 2025
Greetings, Webex developers. This month is chock-full of new content and events for you to discover. Get all the latest updates and community announcements for the entire Webex Developer ecosystem right here!
📺 Public Developer Webinar: Discover and Build with Webex Service Apps
On Wednesday, August 20th at 1:00PM EDT, join us for an interactive webinar where we demonstrate how Webex Contact Center SDK can transform the way you build and manage contact center solutions for your better customer experience. Through a live coding session, you’ll learn how to seamlessly integrate the SDK into any third-party application and leverage powerful features like Agent Station Login using various modes, managing incoming tasks across voice and digital channels, and utilizing key controls such as hold/resume, pause/resume recording, consult, transfer, and task wrap-up.
If you can’t make it to the live session, no problem! You can watch all our previous webinar recordings on-demand, including the most recent one, A Deep Dive into the New Webex Developer Portal and AI Assistant, right on our webinars page. Come and explore our growing library!
👩🏽💻 Now in the Developer βeta Program - Webex Contact Center Widgets
Simplify your contact center integration with Webex Contact Center Widgets—a collection of ready-to-use, modular components designed to seamlessly bring contact center functionalities into any third-party web application. These widgets eliminate the need for customers to build and manage their own UI components or handle the complexities of API interactions and business logic, letting you focus on delivering exceptional user experiences. Join the public beta to get early access today!
🏋️♀️ Webex Academy Training Program at WebexOne 2025 in San Diego
Register for WebexOne 2025 in San Diego that takes places on SEP 28 - OCT 1 and join the Webex Academy Training Program! With the Conference Pass + Training ticket, you get access to 4 days of in-person technical training classes and hands-on labs, plus Cisco Continuing Education credits for your participation. After the event, you’ll also get exclusive access to all the classes on-demand.
Get a 50% discount with promo code: WX1ACADEMY50
🪤 The A-Z of Webex Contact Center APIs: Captures API
The data associated with actions performed by Webex Contact Center agents are often recorded & stored by Webex and made available to developers with access to various APIs that consume the data. In a latest edition of the "A - Z of Contact Center APIs" series, Developer Evangelist, Joe Zanini, explores the Captures API, that enables integrations to automate the retrieval of telephony recordings, email transcripts, and task events all with minimal manual effort.
📞 Webex APIs for the Cisco Desk Phone 9800 Series
Devices in the Cisco Desk Phone 9800 Series have very flexible administration capabilities via the Webex Calling APIs, to automate lifecycle management, customization, and post-activation configurations on devices. In a new blog, Senior Developer Evangelist, Phil Bellanti, highlights some key distinctions between Cisco 9800-series phones and Cisco MPP devices, to clarify some of the notable differences in how they are respectively set up and managed. Phil also goes through all the Webex APIs for the 9800 Series and groups them into specific feature categories for easier understanding and usage.
🤖 Building Webex BYOVA Apps? This New Tool's Got Your Back
If you are looking to create "Bring Your Own Virtual Agent" (BYOVA) apps for Webex Contact Center, discover a new command-line tool that simplifies data source management and refreshes during development: webex-byods-manager. In a recent blog by the Technical Leader for Webex Developer Relations, Adam Weeks, learn how this tool can help keep your projects moving and why the "Bring Your Own Data Source" (BYODS) Node.js SDK is still king for production.
🧩 What the Base? Decoding Webex API IDs
Ever found yourself staring at a Webex API ID, thinking, "What in the byte-sized world is that?" But fear not, because it's time to pull back the curtain and reveal the not-so-secret sauce behind these special IDs. In another helpful blog by Adam Weeks, he unravels the enigma of Webex ID values by showing us why these seemingly random strings are Base64 encoded and how to save yourself from URL encoding headaches. Get ready to decode the magic and understand what's really inside!
📝 Webex API Recent Changelog Hits
Highlighting some important updates recently listed in the Webex API Changelogs:
- NEW IN WEBEX CONTACT CENTER– July 31, 2025: A new resource scheduled-callback has been added which allows an agent to schedule a callback request for a later date or time via the APIs.
- NEW IN WEBEX CONTACT CENTER– July 23, 2025 – In campaign manager APIs now have the ability to configure preview specific parameters like offer timeout, auto-action and disabled actions:
- Added support for two new preview modes: Preview Standard and Preview Direct.
- Added new preview task APIs to allow the agents to accept, skip, or remove contacts offered during a preview campaign.
Full Webex Contact Center API Changelog →
- WARNING FOR THE WEBEX ADMIN APIs– July 31, 2025: We are updating the rate limits on the People API to ensure fair access for all customers. This change is being made because some accounts were making extremely frequent calls, impacting the experience for others. With the new limits, most customers will benefit from improved access. Some users may notice an increase in 429 (Too Many Requests) responses, though we are working to keep this to a minimum. Thank you for your understanding and support.
