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Build

Instant Connect

Learn about the features and benefits of Webex Instant Connect.

Instant Connect is a WebRTC based Webex product that provides a secure, user-friendly platform for guests to join meetings without needing an email account or the Webex Meetings app. With a simple integration process, and a one-click meeting join experience, Instant Connect is easy to set up and use for real-time communication.

Image described in surrounding text.

Instant Connect’s user-friendly and secure features make it an ideal choice for customers seeking a simple, secure, yet highly feature rich meeting experience. It is supported by all major web browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

To get started with Instant Connect today, see https://instant.webex.com/!

anchorUse Cases
anchor

The general flow of Instant Connect can be used for any business to consumer (B2C) scenarios, including areas such as health care, financial services, retail, real estate, government and much more. See below for just a few examples.

Health Care

Healthcare staff and patients connect using simple, easy-to-use video telehealth consultations, scheduled directly from their Electronic Medical Records (EMR) portal. These browser-based consultations are highly secure, and no private health information is collected at any point. There is nothing for patients to install nor are there any login details to remember: the patient simply clicks the provided link.

Retail

For customer support and assistance scenarios, Instant Connect can be integrated into retail websites to provide live agent customer support. Customers can connect with support agents without downloading any software to get assistance with product enquiries, order tracking and issue resolution. Instant Connect can also be beneficial for remote stock and inventory management, allowing store managers can connect with central warehouse managers in real-time.

Banking

Instant Connect can be integrated into online banking platforms to offer secure video conferencing services for account management. Customers can directly and personally connect with bank representatives for account inquiries, loan applications, and other financial services without visiting a physical branch. Banks can also leverage Instant Connect to help guide customers through account opening procedures, providing a personalized touch and ensuring compliance and security.

anchorSupported Features
anchor

Instant connect comes with all the popular conferencing features you’d expect, and then some:

  • Screen sharing
  • Picture in picture
  • Interpreter integrations
  • Background noise removal
  • Blurred background
  • Virtual backgrounds
  • Chat in lobbies and meetings
  • Guest invitations via email and SMS
  • Far end camera control
  • Dial out with phonebook
  • FedRAMP support
anchorFeatures Coming Soon
anchor

In addition, we’re always enhancing Instant Connect! Here are just a few of the features in the development pipeline:

  • Guest username editing (coming soon)
  • Closed captioning (coming soon)
  • Breakout rooms (coming soon)
  • Whiteboards (coming soon)
anchorResources
anchor
  • Get started with Instant Connect
  • Control remote cameras with Instant Connect
  • Webex Instant Connect for Healthcare Professionals
  • Configure Instant Connect Meeting Links
anchorSupport
anchor

For support on Instant Connect, please reach out to our Helpdesk team by opening a ticket.

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