Auxiliary Codes are status codes which an agent can select in Webex Contact Center Agent Desktop. They are of two types: Idle Codes and Wrap-Up codes, and every desktop profile must have one of each for the agent to use.

Idle Codes are used to explain an agent's unavailability to take customer contacts, such as during a lunch break or a meeting.

Wrap-up codes indicate the result of customer contacts, such as successful resolution or escalation of the contact.

Creating and managing Auxiliary Code(s) requires an administrator role and the appropriate cjp:config_write or cjp:config_read scopes.