Introducing Webex Playbooks

Building a production integration with Webex shouldn't require months of archaeology through API docs. Playbooks are open-source implementation guides that get you from zero to a working integration in hours — not weeks.

What is a Playbook?

A Webex Playbook is a structured, open-source reference implementation that shows exactly how to connect a third-party tool — a CRM, ticketing system, workforce management platform, or any enterprise application — to the Webex platform.

Each Playbook is hosted on GitHub and listed on the Webex App Hub under its own category. Think of it as the implementation guide you wish existed when you started: complete, opinionated, and written for the person actually doing the build.

anchorAnatomy of a Playbook

Every Playbook ships with the same six components:

🗺️ Use Case Overview Who this is for, what problem it solves, and an estimated implementation time — before you commit a line of code.

🏗️ Architecture Diagram A visual map of how your third-party tool connects to Webex — APIs, bots, flows, messaging surfaces, or the agent desktop.

📋 Prerequisites Exact list of required licenses, API access, third-party accounts, and Webex entitlements — no guesswork.

⚙️ Working Code Scaffold Runnable code that connects the APIs. Functional and tested — not production-hardened, but a real starting point.

📖 Step-by-Step Deployment Guide Written for your target persona: admin, developer, or architect. No assumed context.

⚠️ Known Limitations Honest about scope boundaries and edge cases so you don't hit surprises in production.

How to use a Playbook

Playbooks are designed to be self-service from start to finish. Here's the typical path from discovery to a running integration:

1. Find your Playbook on the App Hub Browse apphub.webex.com/playbooks and search by tool name or use case. Each listing shows the target persona, Webex components involved, and estimated build time.

2. Review the architecture before you clone The README leads with the architecture diagram and prerequisites. Check these against your environment before pulling the repo — the prerequisites section tells you exactly what access you need on both sides of the integration.

3. Clone the repo and follow the deployment guide Each Playbook lives at github.com/webex/webexplaybooks/playbooks/<tool-slug>/. The deployment guide is written for the target persona — you won't be wading through steps that don't apply to your role or integration surface.

4. Adapt the scaffold to your environment The code scaffold is functional but not production-hardened by design. It gives you a working connection you can validate end-to-end, then harden to your own standards — error handling, logging, secrets management — without starting from scratch.

5. Reference the Known Limitations section before go-live This section documents scope boundaries, rate limit considerations, and known edge cases discovered during build. Reading it before production saves support tickets.

Repository structure

All Playbooks live in a single public repository with a flat, predictable layout. Every tool gets its own directory — simple to navigate, simple to reference.

github.com/webex/webexplaybooks
│
├── playbooks/
│   ├── salesforce-service-cloud/
│   │   ├── APPHUB.md           ← App Hub metadata (use case tags, persona)
│   │   ├── README.md           ← Use case overview + architecture diagram
│   │   ├── PREREQUISITES.md
│   │   ├── DEPLOYMENT.md
│   │   ├── LIMITATIONS.md
│   │   └── src/                ← Working code scaffold
│   │
│   ├── servicenow-itsm/
│   ├── zendesk/
│   ├── microsoft-teams/
│   └── ...
│
└── docs/
    └── PLAYBOOK_STANDARDS.md   ← Quality bar for all Playbooks

Ready to build?

Browse live Playbooks on the App Hub and find the integration that fits your stack.

Browse Playbooks →