With the Webex Contact Center SDK, you can seamlessly integrate essential contact center functionalities into your applications, empowering agents with robust capabilities. The SDK enables agent registration, station login, state management, call handling, and task management, allowing you to build a comprehensive and efficient customer support experience. Refer to the guides below to get started.

• Contact Center SDK Quickstart

anchorSupported Browsers

The Webex Contact Center SDK has been tested on the browsers listed below. Limitations are mentioned in braces.

• Google Chrome 117 or later
• Mozilla Firefox 118.0.2 or later
• Microsoft Edge 117 or later
• Safari on MacOS Version 17 or later

Ensure that you are using one of these supported browsers for the best experience with the Webex Contact Center SDK.

anchorFeature List

The Webex Contact Center SDK offers a wide range of features to enhance your contact center applications:

• Station Login: Allow agents to login to their stations.
• State Management: Manage agent states such as available, idle, and busy.
• Task Management: Manage an agent's tasks or interactions.
• Consult and Transfer: Allow agents to consult and transfer tasks.
• Recording Control: Pause and resume call recordings.
• Buddy Agents: Fetch and display a list of buddy agents.
• OutDial: Initiate outbound calls from the contact center.

anchorKitchen Sink App

• Check out our Kitchen Sink app that lets you get hands-on with all the available features in the SDK.

Happy coding!