anchorOverview

It is designed for telephony experiences where agents need to follow the ongoing conversation as transcript chunks arrive in real time. The widget reads transcript data from the widgets store and updates automatically as the active task changes.

anchorImport

import { RealTimeTranscript } from '@webex/cc-widgets';

anchorProps

RealTimeTranscriptEntry

anchorUsage

<RealTimeTranscript />

With custom styling:

<RealTimeTranscript className="agent-transcript-panel" />

With fallback transcript entries:

<RealTimeTranscript
  liveTranscriptEntries={[
    {
      id: 'line-1',
      speaker: 'Customer',
      message: 'Hello, I need help with my order.',
      timestamp: Date.now(),
    },
  ]}
/>

anchorHow It Works

• The widget reads the currently selected task from the widgets store.
• When live real-time transcription data is available for that task, the widget maps and renders those transcript entries automatically.
• If there is no active transcript stream yet, the widget falls back to the optional liveTranscriptEntries prop.

anchorConfiguration Notes

• Use this widget together with task-selection widgets such as IncomingTask or TaskList, so the store has a current task to bind to.
• Real-time transcription data is available only when the Contact Center configuration enables the underlying transcript feature for the agent.
• This widget is intended for live voice interactions. If no transcript is available, it renders an empty-state message.