The OutdialCall component provides a user interface for agents to initiate outbound calls to customers or other parties. This component is essential for:

• Proactive customer outreach
• Return calls to customers
• Callback campaigns
• Outbound sales or service calls

Look and feel:

anchorImport

import { OutdialCall } from '@webex/cc-widgets';

anchorUsage

<OutdialCall />

Error Handling

import { useEffect } from 'react';

useEffect(() => {
  store.setOutdialFailed((reason) => {
    console.log('Outdial call failed: ', reason);
  });

  return () => {
    store.setOutdialFailed(undefined);
  };
}, []);

Note:

1. Use the OutdialCall widget in combination with other required widgets such as StationLogin, UserState, TaskList or IncomingTask to see the functionality working end to end.
2. You can use the Widgets Kitchen Sink for reference.

anchorFeatures

Dial Pad

• Visual dial pad for entering phone numbers

Address Book

The Address Book feature allows agents to access and dial from a centralized contact directory:

• Contact Directory: Access to saved contacts and frequently dialed numbers
• Quick Selection: Select and dial contacts with a few clicks
• Contact Search: Search through the address book to find contacts quickly

Contact Selection

• Integration with contact lists
• Search and select contacts

anchorConfiguration Notes

• Outbound calls can only be initiated when the agent does not have any other active voice calls
• Outdial permissions must be configured in the contact center system through the Admin Portal.
• The store must be initialized with a valid access token
• Make sure to wrap the component with ThemeProvider and IconProvider from Momentum Design
• Address Book contacts must be configured in the contact center system through the Admin Portal for the feature to display available contacts