Auxiliary Codes are status codes which an agent can select in Webex Contact Center Agent Desktop. They are of two types: Idle Codes and Wrap-Up codes, and every desktop profile must have one of each for the agent to use.

Idle Codes are used to explain an agent's unavailability to take customer contacts, such as during a lunch break or a meeting.

Wrap-up codes indicate the result of customer contacts, such as successful resolution or escalation of the contact.

Authentication & Authorization:

Read operations (GET) require the scope cjp:config_read.

Write operations (PUT, POST, PATCH, DELETE) require the scope cjp:config_write

In addition to the high-level scope requirements, granular permissions are authorized based on the User Profile associated with the invoking user.