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  • Webex Connect Platform Overview
  • API REFERENCE

Webex Connect (CPaaS)

Authentication

Use a Webex personal access token to authenticate requests to the digital asset APIs for Email and Chat assets. Chat assets support Push Notifications, Live Chat, and In-App Messaging.

anchorHow access is evaluated

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Authentication verifies the token and identifies the Webex user. Authorization then verifies that:

  • The token contains the scope required for the digital asset operation.
  • The user can access the organization identified by x-organization-id.
  • The user has permission to manage the requested asset.

The required token scope permits the API operation; it does not grant organization access or a higher administrative role.

anchorSend the personal access token

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Include the token in each request to a digital asset API using the bearer scheme:

Authorization: Bearer <personal-access-token>

Do not send the token as a query parameter or in the request body.

anchorIdentify the organization

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Include the organization ID in the x-organization-id header. The organization must be associated with the user represented by the token.

x-organization-id: <organization-id>

anchorUse a personal access token

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Use a personal access token to explore operations in Try Out, verify permissions and request formats, and develop against the Email and Chat digital asset APIs. For steps to get a token, see Personal Access Token.

The required scope is documented for each API operation in the Digital Asset API Reference. Other Webex Connect API families may use different authentication methods; see API Authentication and IP Allowlisting.

anchorProtect the token

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  • Do not commit personal access tokens to source control.
  • Do not include personal access tokens in browser code, screenshots, or support tickets.
  • Remove the Authorization header and token values from application logs.
  • Obtain a new token after the current token expires.
  • Request only the scopes needed for the asset operations you are testing.
In This Article
  • How access is evaluated
  • Send the personal access token
  • Identify the organization
  • Use a personal access token
  • Protect the token

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