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Webex Connect (CPaaS)
  • Webex Connect Platform Overview
  • API REFERENCE

Webex Connect (CPaaS)

Access the API

Use a Webex personal access token to call the digital asset onboarding APIs for Email, Live Chat, and In-App assets.

anchorBefore you begin

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Confirm that:

  • your Webex Connect organization is active;
  • your user has permission to manage the required digital assets;
  • the personal access token includes the scope required by the asset operation;
  • you know the organization ID to send in x-organization-id; and
  • you are using the base URL and API version shown in the API Reference.

anchorAuthenticate the request

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Send the personal access token using the bearer scheme:

Authorization: Bearer <personal-access-token>

Personal access tokens are the supported authentication method for these digital asset APIs.

anchorProvide the organization and request details

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Include the organization ID and JSON media type where the operation requires them:

x-organization-id: <organization-id>
Content-Type: application/json

You can also provide a unique trackingid header to help correlate the request during troubleshooting.

Use the exact HTTP method, path, query parameters, and request body defined for the asset operation. For example, Email asset creation uses POST /v2/digital/app with channel=email.

anchorTry an operation in the Developer Portal

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  1. Open the required asset operation under API Reference.
  2. Select Use personal access token.
  3. Enter the organization ID and all required parameters and fields.
  4. Review the generated request and select Run.
  5. Record the HTTP status and the transid returned in the response.

anchorHandle the response

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A successful response confirms that the requested asset operation completed. Validate the returned asset details before storing the result. For a failed request, use the HTTP status, response code, description, and transid to identify the cause.

anchorNext steps

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  • Personal Access Token
  • Create Your First Digital Asset
In This Article
  • Before you begin
  • Authenticate the request
  • Provide the organization and request details
  • Try an operation in the Developer Portal
  • Handle the response
  • Next steps

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