Refer to the Quickstart Guide to initialize webex, register the agent, and set up your webex.cc listeners.

anchorAgent Events

AgentStationLoginSuccess

{
  agentId: string;
  agentSessionId: string;
  auxCodeId: string | null;
  chatCount: number;
  deviceId: string;
  deviceType: "BROWSER" | "EXTENSION" | "AGENT_DN";
  dn: string;
  emailCount: number;
  eventTime: number;
  interactionIds: string[];
  lastIdleCodeChangeTimestamp: number;
  lastStateChangeTimestamp: number;
  mmProfile: { chat: number; email: number; social: number; telephony: number; };
  notifsTrackingId: string;
  orgId: string;
  profileType: string;
  roles: string[];
  siteId: string;
  skillProfileId: string;
  skillProfileName: string;
  skills: string[];
  status: string;
  subStatus: string;
  teamId: string;
  trackingId: string;
  type: "AgentStationLoginSuccess";
  voiceCount: number;
}

AgentLogoutSuccess

{
  data: {
    agentId: string;
    agentSessionId: string;
    eventTime: number;
    loggedOutBy: "SELF" | "SYSTEM";
    logoutReason: string;
    orgId: string;
    roles: string[];
    status: "LoggedOut";
    subStatus: string;
    trackingId: string;
    type: "AgentLogoutSuccess";
  };
  orgId: string;
  trackingId: string;
  type: "Logout";
}

AgentStateChangeSuccess

{
  data: {
    agentId: string;
    agentSessionId: string;
    auxCodeId: string | null;
    changedBy: "SELF" | "SUPERVISOR";
    changedById: string;
    changedByName: string;
    connectedChannels: string[];
    eventTime: number;
    lastIdleCodeChangeTimestamp: number;
    lastStateChangeReason: string;
    lastStateChangeTimestamp: number;
    orgId: string;
    status: string;
    subStatus: string;
    trackingId: string;
    type: "AgentStateChangeSuccess";
  };
  orgId: string;
  trackingId: string;
}

anchorTask Events

Task Payload

// task.data
{
  agentId: `string`,                // agent's unique ID
  eventTime: `number`,              // timestamp in epoch ms
  interaction: {
    interactionId: `string`,        // interaction ID
    createdTimestamp: `number`,     // epoch ms when interaction started
    currentVTeam: `string`          // current virtual team (queue) ID
  },
  mediaType: `string`,              // "telephony" | "chat" | "email" | "social"
  contactDirection: { type:`string` }, // "INBOUND" | "OUTBOUND"
  state: `string`,                  // e.g., "connected", "consulted", "new"
  orgId: `string`                   // organization ID
}