User Call Settings - Validate or Initiate Move Users Job

Validate or Initiate Move Users Job

This API allows the user to perform one of the following operations:

Setting the validate attribute to true validates the user move.
Setting the validate attribute to false performs the user move.

In order to validate or move a user,

The user being moved must be a calling user.
A maximum of 100 calling users can be moved at a time.
The target location must be a calling location.

Errors occurring during the initial API request validation are captured directly in the error response, along with the appropriate HTTP status code.

Below is a list of possible error code values and their associated message, which can be found in the errors array during initial API request validation, regardless of the validate attribute value:

BATCH-400 - Attribute 'Location ID' is required.
BATCH-400 - Attribute 'User ID' is required.
BATCH-400 - Users list should not be empty.
BATCH-400 - Users should not be empty.
1026006 - Attribute 'Validate' is required.
1026010 - User is not a valid Calling User.
1026011 - Users list should not be empty.
1026012 - Users should not be empty.
1026013 - The source and the target location cannot be the same.
1026014 - Error occurred while processing the move users request.
1026015 - Error occurred while moving user number to target location.
1026016 - User should have either phone number or extension.
1026017 - Phone number is not in e164 format.
1026018 - Selected Users list exceeds the maximum limit.
1026019 - Duplicate entry for user is not allowed.
1026020 - Validate 'true' is supported only for single user.

When the validate attribute is set to true, the API identifies and returns the errors and impacts associated with the user move in the response.

Below is a list of possible error code values and their associated message, which can be found in the errors array, when validate attribute is set to be true:

4003 - User Not Found
4007 - User Not Found
4152 - Location Not Found
5620 - Location Not Found
4202 - The extension is not available. It is already assigned to a user : {0}
8264 - Routing profile is different with new group: {0}
19600 - User has to be within an enterprise to be moved.
19601 - User can only be moved to a different group within the same enterprise.
19602 - Only regular end user can be moved. Service instance virtual user cannot be moved.
19603 - New group already reaches maximum number of user limits.
19604 - The {0} number of the user is the same as the calling line ID of the group.
19605 - User is assigned services not authorized to the new group: {0}.
19606 - User is in an active hoteling/flexible seating association.
19607 - User is pilot user of a trunk group.
19608 - User is using group level device profiles which is used by other users in current group. Following are the device profiles shared with other users: {0}.
19609 - Following device profiles cannot be moved to the new group because there are already devices with the same name defined in the new group: {0}.
19610 - The extension of the user is used as transfer to operator number for following Auto Attendent : {0}.
19611 - Fail to move announcement file from {0} to {1}.
19612 - Fail to move device management file from {0} to {1}.
19613 - User is assigned service packs not authorized to the new group: {0}.
25008 - Missing Mandatory field name: {0}
25110 - {fieldName} cannot be less than {0} or greater than {1} characters.
25378 - Target location is same as user's current location.
25379 - Error Occurred while Fetching User's Current Location Id.
25381 - Error Occurred while rolling back to Old Location Call recording Settings
25382 - Error Occurred while Disabling Call Recording for user which is required Before User can be Moved
25383 - OCI Error while moving user
25384 - Error Occurred while checking for Possible Call Recording Impact.
25385 - Error Occurred while getting Call Recording Settings
27559 - The groupExternalId search criteria contains groups with different calling zone.
27960 - Parameter isWebexCalling, newPhoneNumber, or newExtension can only be set in Webex Calling deployment mode.
27961 - Parameter isWebexCalling shall be set if newPhoneNumber or newExtension is set.
27962 - Work space cannot be moved.
27963 - Virtual profile user cannot be moved.
27965 - The user's phone number: {0}, is same as the current group charge number.
27966 - The phone number, {0}, is not available in the new group.
27967 - User is configured as the ECBN user for another user in the current group.
27968 - User is configured as the ECBN user for the current group.
27969 - User is associated with DECT handset(s): {0}
27970 - User is using a customer managed device: {0}
27971 - User is using an ATA device: {0}
27972 - User is in an active hotdesking association.
27975 - Need to unassign CLID number from group before moving the number to the new group. Phone number: {0}
27976 - Local Gateway configuration is different with new group. Phone number: {0}
1026015 - Error occurred while moving user number to target location
10010000 - Total numbers exceeded maximum limit allowed
10010001 - to-location and from-location cannot be same
10010002 - to-location and from-location should belong to same customer
10010003 - to-location must have a carrier
10010004 - from-location must have a carrier
10010005 - Different Carrier move is not supported for non-Cisco PSTN carriers.
10010006 - Number move not supported for WEBEX_DIRECT carriers.
10010007 - Numbers out of sync, missing on CPAPI
10010008 - from-location not found or pstn connection missing in CPAPI
10010010 - from-location is in transition
10010009 - to-location not found or pstn connection missing in CPAPI
10010011 - to-location is in transition
10010012 - Numbers don't have a carrier Id
10010013 - Location less numbers don't have a carrier Id
10010014 - Different Carrier move is not supported for numbers with different country or region.
10010015 - Numbers contain mobile and non-mobile types.
10010016 - To/From location carriers must be same for mobile numbers.
10010017 - Move request for location less number not supported
10010200 - Move request for more than one block number is not supported
10010201 - Cannot move block number as few numbers not from the block starting %s to %s
10010202 - Cannot move block number as few numbers failed VERIFICATION from the block %s to %s
10010203 - Cannot move block number as few numbers missing from the block %s to %s
10010204 - Cannot move number as it is NOT a part of the block %s to %s
10010205 - Move request for Cisco PSTN block order not supported.
10010299 - Move order couldn't be created as no valid number to move
10030000 - Number not found
10030001 - Number does not belong to from-location
10030002 - Number is not present in CPAPI
10030003 - Number assigned to an user or device
10030004 - Number not in Active status
10030005 - Number is set as main number of the location
10030006 - Number has pending order associated with it
10030007 - Number belongs to a location but a from-location was not set
10030008 - Numbers from multiple carrier ids are not supported
10030009 - Location less number belongs to a location. from-location value is set to null or no location id
10030010 - One or more numbers are not portable.
10030011 - Mobile number carrier was not set
10030012 - Number must be assigned for assigned move
10050000 - Failed to update customer reference for phone numbers on carrier
10050001 - Failed to update customer reference
10050002 - Order is not of operation type MOVE
10050003 - CPAPI delete call failed
10050004 - Not found in database
10050005 - Error sending notification to WxcBillingService
10050006 - CPAPI provision number as active call failed with status %s ,reason %s
10050007 - Failed to update E911 Service
10050008 - Target location does not have Inbound Toll Free license
10050009 - Source location or Target location subscription found cancelled or suspended
10050010 - Moving On Premises or Non Integrated CCP numbers from one location to another is not supported.
10099999 - {Error Code} - {Error Message}

Below is a list of possible impact code values and their associated message, which can be found in the impacts array, when validate attribute is set to be true:

19701 - The identity/device profile the user is using is moved to the new group: {0}.
19702 - The user level customized incoming digit string setting is removed from the user. User is set to use the new group setting.
19703 - The user level customized outgoing digit plan setting is removed from the user. User is set to use the new group setting.
19704 - The user level customized enhanced outgoing calling plan setting is removed from the user. User is set to use the new group setting.
19705 - User is removed from following group services: {0}.
19706 - The current group schedule used in any criteria is removed from the service settings.
19707 - User is removed from the department of the old group.
19708 - User is changed to use the default communication barring profile of the new group.
19709 - The communication barring profile of the user is assigned to the new group: {0}.
19710 - The charge number for the user is removed.
19711 - The disabled FACs for the user are removed because they are not available in the new group.
19712 - User is removed from trunk group.
19713 - The extension of the user is reset to empty due to either the length is out of bounds of the new group, or the extension is already taken in new group.
19714 - The extension of the following alternate number is reset to empty due to either the length out of bounds of the new group or the extension is already taken in new group: {0}.
19715 - The collaborate room using current group default collaborate bridge is moved to the default collaborate bridge of the new group.
19716 - Previously stored voice messages of the user are no longer available. The new voice message will be stored on the mail server of the new group.
19717 - The primary number, alternate numbers or fax messaging number of the user are assigned to the new group: {0}.
19718 - Following domains are assigned to the new group: {0}.
19719 - The NCOS of the user is assigned to the new group: {0}.
19720 - The office zone of the user is assigned to the new group: {0}.
19721 - The announcement media files are relocated to the new group directory.
19722 - User CLID number is set to use the new group CLID number: {0}.
19723 - New group CLID number is not configured.
19724 - The group level announcement file(s) are removed from the user's music on hold settings.
25388 - Target Location Does not Have Vendor Configured. Call Recording for user will be disabled
25389 - Call Recording Vendor for user will be changed from:{0} to:{1}
25390 - Dub point of user is moved to new external group
25391 - Error Occurred while moving Call recording Settings to new location
25392 - Error Occurred while checking for Possible Call Recording Impact.
25393 - Sending Billing Notification Failed

This API requires a full administrator auth token with the scopes spark-admin:telephony_config_write, spark-admin:people_write, and identity:groups_rw.

POST/v1/telephony/config/jobs/person/moveLocation

Query Parameters

orgId

string

Create Move Users job for this organization.

Body Parameters

usersList

array[UsersListItem]required

Specifies the users to be moved from the source location.

locationId

stringrequired

Target location for the user moves.

validate

booleanrequired

Set to true to validate the user move; this option is not supported for multiple users. Set to false to perform the user move.

users

array[UserItem]required

List of users to be moved.

userId

stringrequired

User ID to be moved.

extension

string

Extension to be moved. Only one new extension can be moved to the target location for a user. An empty value will remove the configured extension. If not provided, the existing extension will be retained.

phoneNumber

string

Phone number to be moved. Only one new phone number belonging to the target location can be assigned to a user. The phone number must follow the E.164 format. An empty value will remove the configured phone number. If not provided, the existing phone number will be moved to the target location.

Response Properties

response

StartJobResponseObject

Contains the response for the user moves.

name

string

Job name.

string

Unique identifier of the job.

trackingId

string

Unique identifier to track the flow of HTTP requests.

sourceUserId

string

Unique identifier of the user who ran the job.

sourceCustomerId

string

Unique identifier of the customer who ran the job.

targetCustomerId

string

Unique identifier of the customer for whom the job was run.

instanceId

number

Unique identifier of the job instance.

jobExecutionStatus

array[StartJobExecutionStatusObject]

Most recent step's execution status, including statuses of all steps in the job execution.

number

Unique identifier for each instance of the job.

startTime

string

Start date and time of the job in UTC format.

lastUpdated

string

Last update date and time of the job in UTC format after a step execution completion.

statusMessage

string

Status for the overall steps that are part of the job.

exitCode

enum

Overall result of the job.

UNKNOWN

string

Job is in progress.

COMPLETED

string

Job has completed.

FAILED

string

Job has failed.

createdTime

string

Creation date and time of the job in UTC format.

timeElapsed

string

Time elapsed in seconds since the job execution started.

latestExecutionStatus

enum

Most recent status of the job at the time of invocation.

STARTING

string

Job has started.

STARTED

string

Job is in progress.

COMPLETED

string

Job has completed.

FAILED

string

Job has failed.

latestExecutionExitCode

enum

Most recent exit code of the job at the time of invocation.

UNKNOWN

string

Job is in progress.

COMPLETED

string

Job has completed successfully.

FAILED

string

Job has failed.

STOPPED

string

Job has been stopped.

COMPLETED_WITH_ERRORS

string

Job has completed with errors.

counts

CountObject

Statistics of the job.

totalMoves

number

Total number of user moves requested.

moved

number

Total number of user moves completed successfully.

failed

number

Total number of user moves that were completed with failures.

Response Codes

The list below describes the common success and error responses you should expect from the API:

Code	Status	Description
200	OK	Successful request with body content.
201	Created	The request has succeeded and has led to the creation of a resource.
202	Accepted	The request has been accepted for processing.
204	No Content	Successful request without body content.
400	Bad Request	The request was invalid or cannot be otherwise served. An accompanying error message will explain further.
401	Unauthorized	Authentication credentials were missing or incorrect.
403	Forbidden	The request is understood, but it has been refused or access is not allowed.
404	Not Found	The URI requested is invalid or the resource requested, such as a user, does not exist. Also returned when the requested format is not supported by the requested method.
405	Method Not Allowed	The request was made to a resource using an HTTP request method that is not supported.
409	Conflict	The request could not be processed because it conflicts with some established rule of the system. For example, a person may not be added to a room more than once.
410	Gone	The requested resource is no longer available.
415	Unsupported Media Type	The request was made to a resource without specifying a media type or used a media type that is not supported.
423	Locked	The requested resource is temporarily unavailable. A `Retry-After` header may be present that specifies how many seconds you need to wait before attempting the request again.
428	Precondition Required	File(s) cannot be scanned for malware and need to be force downloaded.
429	Too Many Requests	Too many requests have been sent in a given amount of time and the request has been rate limited. A `Retry-After` header should be present that specifies how many seconds you need to wait before a successful request can be made.
500	Internal Server Error	Something went wrong on the server. If the issue persists, feel free to contact the Webex Developer Support team.
502	Bad Gateway	The server received an invalid response from an upstream server while processing the request. Try again later.
503	Service Unavailable	Server is overloaded with requests. Try again later.
504	Gateway Timeout	An upstream server failed to respond on time. If your query uses `max` parameter, please try to reduce it.

POST

/v1/telephony/config/jobs/person/moveLocation{?orgId}

Header

Authorization
Use personal access token
Bearer
This limited-duration personal access token is hidden for your security.

Query Parameters

orgId
string
Create Move Users job for this organization.

Body

usersList
arrayRequired
Specifies the users to be moved from the source location.

https://webexapis.com/v1/telephony/config/jobs/person/moveLocation?orgId=Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi8wMjEyNGVlZi04YWY3LTQ4OWMtODA1Yi0zNjNjYzY0MDE4OTM

{
    "usersList": [
        {
            "locationId": "Y2lzY29zcGFyazovL3VzL0xPQ0FUSU9OLzVmMDI3OGZlLWU4OGMtNDMzNy04MGViLWRjY2NiM2VlMDU1MA",
            "validate": false,
            "users": [
                {
                    "userId": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS9teW5hbWUgaXNvcHRpdXMGEyltZXdlYXJlMGEyMGEyNWM1OWE",
                    "phoneNumber": "+18632520486"
                },
                {
                    "userId": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS8wNTJhYjliZC1jNmUyLTZlYWUtMWE5YS01ZWZhMGEyNWMxNmE",
                    "extension": "28544"
                }
            ]
        },
        {
            "locationId": "Y2lzY29zcGFyazovL3VzL0xPQ0FUSU9OLzVmMDI3OGZlLWU4OGMtNDkwNS04MGViLWRjY2NiM2VlMTQ0MwFG",
            "validate": false,
            "users": [
                {
                    "userId": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS85YzJhMDUxMC0wOTUwLTQ1MmYtODFmZi05YTVkMjM2OTJkZTY",
                    "extension": "29376",
                    "phoneNumber": "+18947028597"
                }
            ]
        }
    ]
}

201 / Created

{
    "response": {
        "jobDetails": {
          "name": "moveusers",
          "id": "Y2lzY29zcGFyazovL3VzL0pPQl9JRC9mZjBlN2Q2Ni05MDRlLTRkZGItYjJlNS05ZGM0ODk0ZDY5OTk",
          "trackingId": "ROUTER_ebb52b5b-d060-4164-9757-48b383423d73",
          "sourceUserId": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS85YzJhMDUxMC0wOTUwLTQ1MmYtODFmZi05YTVkMjM2OTJkZTY",
          "sourceCustomerId": "Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi8wMjEyNGVlZi04YWY3LTQ4OWMtODA1Yi0zNjNjYzY0MDE4OTM",
          "targetCustomerId": "Y2lzY29zcGFyazovL3VzL09SR0FOSVpBVElPTi8wMjEyNGVlZi04YWY3LTQ4OWMtODA1Yi0zNjNjYzY0MDE4OTM",
          "instanceId": 10,
          "jobExecutionStatus": [
            {
              "id": 10,
              "startTime": "2023-06-08T12:05:11.798Z",
              "lastUpdated": "2023-06-08T12:05:11.798Z",
              "statusMessage": "STARTED",
              "exitCode": "UNKNOWN",
              "createdTime": "2023-06-08T12:05:11.752Z",
              "timeElapsed": "PT0S"
            }
          ],
          "latestExecutionStatus": "STARTED",
          "latestExecutionExitCode": "UNKNOWN",
          "counts": {
            "totalMoves": 0,
            "moved": 0,
            "failed": 0
          }
        }
    }
}