WebexOne 2025 Developer Recap: Building the Future of Collaboration

The WebexOne 2025 event was filled with many exciting moments, and we’re eager to share some of the standout developer sessions and activities that took place. Held in San Diego, CA from October 24-26, this year’s occasion provided a fantastic opportunity for developers and other technology enthusiasts to connect, learn, and exchange ideas. You can check out all the big announcements from the entire event right here.

Hands-on Developer Labs

One of the most exciting things for us was the wealth of developer sessions that was part of the Technical Training Program. There were five instructor lead lab sessions that let Webex developers get hands-on training in a variety of collaboration technology for the Webex Suite, devices, and Contact Center. Here are some details about each of the developer lab sessions in the training program:

Developer Lab 1: Exploring the Possibilities of Webex APIs In this interactive lab, participants discovered the potential of Webex APIs and their applications in automation. The session highlighted practical use cases, illustrating how these APIs can be incorporated into organizational workflows. Attendees learned the fundamental concepts and features of Webex APIs, building integrations with bots and Service Apps to facilitate user communication and automation. The lab also offered hands-on experience with real-world examples and shared best practices for troubleshooting and effective API utilization.

Developer Lab 2: Build with Cisco Al Assistant for Developers This lab homed in on how developers can harness AI to streamline and speed up integrations and customizations. It featured a live demo to illustrate the ways to enhance application development for both Webex Suite and Webex Contact Center. Participants gained practical insights and strategies for aligning Webex deployments with user workflows to maximize value and performance. The session also provided an overview of the API roadmap, spotlighting upcoming features and AI tools designed to further support and elevate Webex projects.

Developer Lab 3: Getting into the Details of Video Kiosks This lab was centered around offering visitors check-in assistance and providing a video solution that connects on-site customers to remote experts with Cisco devices. Participants made a series of detailed API calls to programmatically personalize a RoomOS device into a video-enabled kiosk and provisioned Webex Calling to power the agent experience.

Developer Lab 4: Integrating Customer Journey Data Service for Enhanced Customer Experiences In this lab, participants discovered how to enhance customer engagement strategies by using Customer Journey Data Services (CJDS) to enrich interactions across voice and digital channels. They learned how to manually inject events and adjust flow routing to deliver more personalized customer experiences. The session provided administrators and developers with practical skills for effectively integrating CJDS into their contact center operations.

Developer Lab 5: Transform User Interactions with a Real-World Application of Guest-to-Guest Capabilities This was another engaging developer lab designed to transform user interactions within the Webex ecosystem. In this session, participants explored ways to leverage guest-to-guest (G2G) capabilities using the Webex SDK to enhance collaboration. It was centered around an example use case called PlanMyTrip, a small travel startup looking to grow its business. By utilizing Webex G2G functionalities, the startup can now offer assistance with air travel and personalized virtual tours. This enabled travelers to connect with experts and peers to provide more interactive experiences, fostering trust and satisfaction.

Developer Classrooms

Another great part of the Technical Training Program were three classroom sessions that took place. These sessions were presented by Webex experts to provide foundational knowledge on various Webex developer topics. Here are the summaries for each of the classroom sessions:

Developer Classroom 1: Implementing OAuth 2.0 Authorization for Webex Integrations OAuth is a powerful way to allow users to grant permission over their accounts to third parties. This session was a walk-through of how to create an OAuth flow that allows Webex integrations users to authorize your app to run on their accounts or simply authenticate with a login for Webex.

Developer Classroom 2: Enhance Your Webex Contact Center – A Developer's Introduction to APIs and Automation This introductory session explored the possibilities within the Webex Contact Center developer ecosystem and APIs. Attendees got to learn about common use cases, including administration, custom analytics, tailored agent interfaces, and the new "Bring Your Own Virtual Agent" capabilities.

Developer Classroom 3: Harnessing APIs for Al-Based Voice Orchestration in Webex Contact Center Webex Contact Center is leveraging gRPC APIs to enable third-party AI integrations for both Webex Contact Center and Webex Contact Center Enterprise. In this session, attendees learned how to set up gRPC APIs for media streaming and use "Bring Your Own Data Source" as an authentication mechanism. This architecture empowers features such as AI Agent, agent and supervisor assist tools, analytics, and more.

WebexOne Expo Hall

The Webex for Developers team also showed off some great demos and tools to customers and partners inside the packed WebexOne Expo Center. We staffed three booths to showcase the developer platform and integrations for both the Webex Suite and Contact Center. We had some great conversations and learned a lot of new use cases from our customers.

• The Webex for Developers booth showcased an Instant Connect digital channel workflow integrated with Webex Contact Center.
• The CX booth showcased the AWS Lex Connector powered by our Bring Your Own Virtual Agent and the Connects for Salesforce Service Cloud Voice.
• The Webex App Hub Booth featured demos from a variety of integration partners listed on the Webex App Hub.

As you can probably tell by now, we thoroughly enjoyed WebexOne 2025 in San Diego, which was a groundbreaking event that explored the art of the possible for Webex developers and more. It really shined a bright spotlight on how the developer platform is enabling seamless collaboration across sectors through diverse applications and integrations.

More event details, session replays, and other information can be found at webexone.com. Also, stay tuned for more updates and in-depth looks at the new features introduced at WebexOne 2025. Until next year’s event, happy developing!