The Usage Reports API enables administrators to generate and download CSV reports containing usage records for various Contact Center resources.

Authentication & Authorization:

• Required Scopes: cjp:config_read
• Required Roles: Full_Admin or cjp.admin

Reports are processed asynchronously:

1. Create a report request specifying the resource type and date range. The response returns a reportId.
2. Use the reportId to poll the report status and retrieve the generated report files.
3. Use each completed report file's fileId to download that specific file.

Downloading report files:

• reportId identifies the overall report and is used to retrieve or delete the report.
• fileId identifies one generated file and is required by the download endpoint. Do not use reportId to download a file.
• The download endpoint returns a binary file stream. The Developer Portal may not handle binary downloads reliably; use Postman, curl, or a programmatic API client to download report files.