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Agents

The agent resource encapsulates the entities which handle the tasks through interactions with customers. An agent can be either a human or bot, and can be either the entity directly handling the task, or an assisting entity i.e. a supervisor. Agents are summarized by the groups they belong to (organization and team), details for the tasks they handle, and their overall availability. The difference in duration between the from and to dates cannot be more than 1 day.

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