Common Error Messages


Access Denied
 What it means The session cookie used to authenticate the user as they move through the WebEx service has timed out. Its "alive time" without activity is 30 minutes. For the XML API, it means that the account being used to execute a command does not have sufficient privilege to perform the command.
 When you might see it Any m.php, o.php, c.php API call if the cookie has timed out. For the XML API (depending on version) any Get, Set, List command that returns site-based information, e.g. a list of users or a list of all meetings, rather than information for just the host account that matches the security context of the request.
 What to do about it  Log the host in again using the p.php?AT=LI command with the appropriate parameters. For the XML API, if appropriate, ask the WebEx Site Admin to grant site admin privilege to the account you're using in the security context.

AlreadyLogon
 What it means The user is already logged in.
 When you might see it p.php?AT=LI
 What to do about it Move on to the next desired command or process.

AutoLoginDisabled
 What it means Autologin has not been enabled for this site. This setting is required to use the New User, Login and Logout commands. This may not have been enabled by accident.
 When you might see it p.php?AT=SU, or p.php?AT=LI, or p.php?AT=LO.
 What to do about it Contact API Developer Support Services for assistance.

BadWebExIDorPassword
 What it means The "WID" information or "PW" information does not match the information in the WebEx system, or the account does not exist in the WebEx system.
 When you might see it p.php?AT=LI
 What to do about it Send the AT=SU command using the same information. If the ID exists then WebExIDConflict is returned and it will be clear that the WID and PW information are not correct. The next step depends on how the integration is implemented. If hosts do not use the .webex.com site, visit the WebEx Site Admin tool at http://company.webex.com/webex/admin.php and login to reset the information. If the hosts are able to access the site, coordinate with the user to reset the information to ensure it's synchronized correctly and avoid confusion or future problems.

DoNotSupportAPI
 What it means The API has not been enabled for this site.
 When you might see it Any API call if the API is not enabled.
 What to do about it Contact the Client Services Manager to coordinate the steps required to get the API enabled.

EmailConflict
 What it means The "EM" information already exists in the WebEx system.
 When you might see it p.php?AT=SU
 What to do about it Use a different value with the EM parameter. 123 and name@domain.com are viewed as different e-mail addresses.

NoMeetingTypeSupport or SiteDoNotSupportThisMeetingType
 What it means The meeting type supplied or the default meeting type doesn't match the site configuration.
 When you might see it p.php?AT=SU, m.php?AT=SM, m.php?AT=IM
 What to do about it Visit the WebEx Site Admin tool at http://company.webex.com/webex/admin.php and login to verify the information in the Supported Meetings area of the main page matches the information being sent in the command.

PartnerIDError
 What it means The "PID" supplied is not correct for the URL you're using.
 When you might see it p.php?AT=SU
 What to do about it Contact API Developer Support Services for assistance.

TheDurationIsExceedTheMaxDuration
 What it means The site has a special configuration that doesn't allow for a default meeting length of 60 minutes.
 When you might see it m.php?AT=SM, m.php?AT=IM
 What to do about it Add the parameter DU=20, which represents 20 minutes, to the command being sent. If the error persists, lower the number to 15. If the error still persist, contact API Developer Support Services for assistance.

Unknown
 What it means The "EM" is missing or not in a valid format.
 When you might see it p.php?AT=SU
 What to do about it Provide the e-mail information in the proper format, name@domain.com.

WebExIDConflict
 What it means The "WID" information already exists in the system.
 When you might see it p.php?AT=SU
 What to do about it Use a different value with the WID parameter.